I cannot upload pictures with my iPhone or Mac device.

When uploading photos to the Unlocked Web App, iPhone and Mac devices may automatically block pop-ups, which can prevent you from selecting photos.

To resolve this issue:

iPhone Users:

Open the Safari browser.
Go to "Settings" > "Safari."
Scroll down and locate "Block Pop-ups."
Disable the toggle to allow pop-ups for the Unlocked Web App.
Mac Users:

Open the Safari browser.
Navigate to "Safari" > "Settings" (or "Preferences" on older versions).
Click on the "Websites" tab.
Locate "Pop-up Windows" in the left sidebar.
Find "www.fetishunlocked.app" in the list and select "Allow" from the drop-down menu.
Following these steps will ensure a smooth experience when uploading photos to the Unlocked Web App.

I have not been receiving notifications. Please help

To ensure you receive notifications, please make sure the "Do Not Disturb" option on your mobile device is turned off. Notifications must be allowed on your device.

To check your permissions:

Tap and hold the Unlocked icon on your mobile device.
Go to "Site Settings."
Select "Notifications."

Please note:
Notifications will only appear when you are not currently using the app.
If you are using the app, a sound will play when you receive a notification, and an orange message icon will appear over your profile picture in the top right corner.

Is there a limit on how many business and/or event listings I can post?

Unlimited Listings: Share an unlimited number of events, services, or products to maximize your reach and engagement.

Community Focus: Our platform is dedicated to the fetish/kink LGBTQ scene. Please ensure your listings are relevant to this community to avoid the risk of removal.

How do I stop receiving Newsletters?

To stop receiving newletters from Unlocked, simply go to the bottom of the email and press unsubscribe.

How come I see a URL at the top of the app?

Unlocked is a Progressive Web App (PWA), meaning it is a hybrid between a website and an app. To hide the URL, the app must be installed. While you can use the app directly in your browser, it is recommended to install the app for a better user experience.

How do I turn on and off regular notifications?

To turn on your notifications, allow access when your mobile phone prompts you upon installing the app. If you do not receive this prompt, press and hold the Progressive Web App (PWA) icon on your home screen, go to Site Settings, and enable notifications. Follow the same process to turn notifications off.

The user grid appears blank.

To ensure the proper functioning of the user grid, please enable your device's GPS and grant location permissions. The user grid requires access to your GPS location data to accurately register and calculate the distances between you and other users.

What does the green, yellow and no lock stand for?

The colored and non-existing locks on user's profiles images stands for the online status. Green (online) Yellow (away) No lock (offline).

Why does the text in the app appear white?

The text may appear white when using the app if you have "dark mode" activated on your device. Turn "dark mode" off when using the Unlocked app.

IOS/iPhone - Page keeps refreshing after asking for permissions.

To stop Safari from auto-refreshing on your iPhone, you can follow these steps:

- Open the Settings app on your iPhone.
- Scroll down and tap on "Safari."
- In the Safari settings, look for the "Auto-Refresh" option.
- Toggle the switch to turn off auto-refresh.
- By following these steps, you should be able to stop Safari from auto-refreshing on your iPhone.

Note: While we strive to provide the best user experience, certain browser configurations can impact app functionality. By adjusting Safari settings, users can mitigate the page refresh loop issue and enjoy uninterrupted app usage.

For further assistance, feel free to reach out to our support team.

Where can I find the permissions that I have allowed for the app, such as my location, microphone, and others?

Because the app is a Progressive Web App (PWA), permissions are handled quite differently and not by your device.

There are 2 methods on how to access permissions:

1. Tap and hold the app icon on your device and tap on site settings.

2. Depending on the browser from which you installed it, such as Google Chrome or Safari, open your browser and navigate to the top-right corner (on your mobile device only). Then, go to settings and scroll down to site settings. Choose the permissions you would like to view access from. Search for https://unlocked-yymb4u.flutterflow.app to verify that permissions are allowed.

How come my messages are not sending?

Occasionally, you may encounter difficulties sending messages, especially following an update from Unlocked. In such instances, it's advisable to wait a brief moment, and then attempt to send your message again. This pause allows for any adjustments or optimizations resulting from the update to take effect, potentially resolving the issue. Your message will appear blank if it does not send successfully.